Enhancing Employee Experience during Covid-19: A Qualitative Study on Investment Banks


  • Garima Prajapati, Suruchi Pandey


Purpose- The purpose of this paper is to understand how top investment banks around the world have managed their employee life cycle and enriched employee experience during the COVID-19 pandemic.

Design/methodology/approach- The study is based on qualitative research using the Thematic Analysis. A total of 10 investment banks were selected and interviewed to elicit the insights on the study. Semi-structured interviews were conducted of HR managers representing the selected banks. Purposive sampling was used to select participants.

Findings- Based on thematic analysis, five major themes are identified across the participant investment banks- Virtual Recruitment, Work from home, Employee Wellbeing, Employee Communication and Diversity & Inclusion

Research implications- More similar studies in industries other than investment banking industry, with a holistic approach using stakeholder capitalism, are encouraged to work around the current findings.

Originality/ Value- The findings contribute to the body of knowledge in enriching employee experience during crisis like COVID-19. As one of the preliminary studies in addressing this area, it brings new implications to academic researchers and HR practitioners.




How to Cite

Garima Prajapati, Suruchi Pandey. (2020). Enhancing Employee Experience during Covid-19: A Qualitative Study on Investment Banks. International Journal of Modern Agriculture, 9(3), 1711 - 1734. Retrieved from http://www.modern-journals.com/index.php/ijma/article/view/354